--- title: nl-nl/usoft-actnow-infosheet-customer-experience/usft87-bedankt-0-0 --- [![USoft logo](https://info.usoft.com/hubfs/USoft%20theme/images/logo-usoft.svg "USoft logo")](http://www.usoft.com) EXPLORE - [Nederlands](https://www.usoft.com/nl) - [The platform](https://www.usoft.com/the-platform) - [How we work](https://www.usoft.com/how-we-work) - Use Cases - [Low-code development](https://www.usoft.com/results/usecases/low-code-development) - [Business Rules management](https://www.usoft.com/results/usecases/business-rules-management) - [Process & Decision Automation](https://www.usoft.com/results/usecases/process-decision-automation) - [Privacy & Security Compliance](https://www.usoft.com/results/usecases/privacy-security-management) - [Artificial intelligence](https://www.usoft.com/results/usecases/artificial-intelligence) - Software - [The platform](https://www.usoft.com/the-platform) - [Solvinx](https://www.usoft.com/results/software/solvinx) - [USoft Studio](https://www.usoft.com/results/software/usoft-studio) - [Succes Stories](https://www.usoft.com/results/success-stories) - [What customers say](https://www.usoft.com/results/success-stories) - Explore - [Resources](https://www.usoft.com/resources) - [Blog](https://www.usoft.com/blog) - [News & Events](https://www.usoft.com/newsroom) - USoft - [About USoft](https://www.usoft.com/about-usoft) - [Working at USoft](https://www.usoft.com/working-at) - Contact - IJsselmeerweg 1 - 1411 AA Naarden - The Netherlands - [+31 35 699 0699](tel:+31356990699) - [info@usoft.com](mailto:info@usoft.com) - [Request demo](https://www.usoft.com/request-your-usoft-demo) [![](https://info.usoft.com/hs-fs/hubfs/logo_USoft_fc-1.png?width=1664&height=557&name=logo_USoft_fc-1.png)](http://www.usoft.com) - [About USoft](https://www.usoft.com/about-usoft) - [Working at](https://www.usoft.com/working-at) - [Contact](https://www.usoft.com/contact) - [The platform](https://www.usoft.com/the-platform) - [How we work](https://www.usoft.com/how-we-work) - Results - Use cases - [Low-code development](https://www.usoft.com/results/usecases/low-code-development) - [Business Rules Management](https://www.usoft.com/results/usecases/business-rules-management) - [Process & Decision Automation](https://www.usoft.com/results/usecases/process-decision-automation) - [Privacy & Security Management](https://www.usoft.com/results/usecases/privacy-security-management) - [Artificial Intelligence](https://www.usoft.com/results/usecases/artificial-intelligence) - Software - [The platform](https://www.usoft.com/the-platform) - [Solvinx](https://www.usoft.com/results/software/solvinx) - [USoft Studio](https://www.usoft.com/results/software/usoft-studio) - [Success stories](https://www.usoft.com/results/success-stories) - [ResortSuite](https://www.usoft.com/results/success-stories/success-story-resortsuite-with-usoft-low-code-as-key-technology) - [Farminform](https://www.usoft.com/results/success-stories/farminform) - Explore - [Resources](https://www.usoft.com/resources) - [Blog](https://www.usoft.com/blog) - [News & Events](https://www.usoft.com/newsroom) - [Bootcamp](https://www.usoft.com/bootcamp) - [Support](https://www.usoft.com/bootcamp#support) - [Documentation](https://www.usoft.com/bootcamp#documentation) - [USoft academy](https://www.usoft.com/bootcamp#usoftacademy) Request Demo Search for: ## Moderne IT is essentieel voor de customer experience… # …maar blijkt in de praktijk buiten bereik ![transpartent@2x](https://info.usoft.com/hubfs/USoft%20landingpages%20images/transpartent@2x.png) De verwachtingen van de klant zijn hoog, extreem hoog. Iedereen is gewend aan de dienstverlening van grote e-commerce spelers die een persoonlijke benadering en innovatieve dienstverlening bieden. We nemen onze ervaringen als consument mee naar het werk. Maar wat betekent dat voor de IT-omgeving? Om inzicht te krijgen in de impact van deze Act-Now economie, heeft USoft op diverse thema’s business- en IT-managers ondervraagd. De resultaten van dit onderzoek worden stapsgewijs gepubliceerd. In dit tweede deel richten we ons op de customer experience. **Lukt het organisaties wel om aan de hoge eisen van de Act-Now economie te voldoen? Wat is er nodig op IT-gebied? Waar loopt het spaak? En wat kan je daaraan doen?** [![Download infosheet](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/385544/6e4caed5-5bf5-46d8-9596-7acd39b8ff79.png)](https://hubspot-cta-redirect-eu1-prod.s3.amazonaws.com/cta/redirect/385544/6e4caed5-5bf5-46d8-9596-7acd39b8ff79) Zijn er nog vragen of wil je eens sparren over de mogelijkheden van ons low-code platform? Neem dan contact met ons op, dat kan via [info@usoft.com](mailto:info@usoft.com). ### Veel leesplezier en een exploring day! Het USoft team ![USoft_Act-Now Infosheet 2_Cust.Exp._cover_LP_NL](https://info.usoft.com/hs-fs/hubfs/USoft%20landingpages%20images/USoft_Act-Now%20Infosheet%202_Cust.Exp._cover_LP_NL.png?length=700&name=USoft_Act-Now%20Infosheet%202_Cust.Exp._cover_LP_NL.png) ### CONTACT Oude Utrechtseweg 30 3743 KN Baarn The Netherlands +31 35 699 0699 [info@usoft.com](mailto:info@usoft.com) [Support](https://www.usoft.com/bootcamp) [Route and map](https://www.usoft.com/contact)    [Request demo](https://www.usoft.com/request-your-usoft-demo) ### POPULAR [The Platform](https://www.usoft.com/the-platform) [How we work](https://www.usoft.com/how-we-work) [Low-code development](https://www.usoft.com/results/usecases/low-code-development) [Process & Decision Automation](https://www.usoft.com/results/usecases/process-decision-automation) [Privacy & Security Compliance](https://www.usoft.com/results/usecases/privacy-security-management) [Business Rules management](https://www.usoft.com/results/usecases/business-rules-management) ### RESULTS [Success stories](https://www.usoft.com/results/success-stories) ### SOFTWARE [USoft platform](https://www.usoft.com/the-platform) [USoft Studio](https://www.usoft.com/results/software/usoft-studio) [Solvinx](https://www.usoft.com/results/software/solvinx) ### USOFT [About us](https://www.usoft.com/about-usoft) [Working at USoft](https://www.usoft.com/working-at) ### EXPLORE [Resources](https://www.usoft.com/resources) [Blog](https://www.usoft.com/blog) [News & Events](https://www.usoft.com/newsroom) ![Explore](https://info.usoft.com/hs-fs/hubfs/USoft%20theme/images/Explore.png?length=400&name=Explore.png) © Copyright 2026 [Privacy policy](https://www.usoft.com/privacy-policy)